Introduction

Crypto Agent Labs (“we,” “us,” or “our”) operates the website https://cryptoagentlabs.com (“Website”) and the CAL AI application (“CAL AI”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Website and CAL AI. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner.

Information You Provide to Us

  • Account Information: When you create an account, we collect your name, email address, and password.
  • Profile Information: You may provide additional information for your user profile, such as your trading experience, investment goals, and preferred communication channels.
  • Payment Information: If you subscribe to a paid plan, we collect your payment information through our third-party payment processor. We do not store your full payment information on our servers.
  • User Content: This includes any content you submit to CAL AI, such as your questions, feedback, and trading strategies.
  • Communications: We collect information from your communications with us, such as emails, support tickets, and chat logs.

Communication Preferences

We offer communication via WhatsApp and Telegram to enhance your experience.

  • WhatsApp: By providing your phone number and opting in, you consent to receive personalized insights, including market updates, support, and exclusive offers from us via WhatsApp. Opt-out of WhatsApp messages at any time by replying STOP or contacting customer support.
  • Telegram: By providing your phone number and opting in, you join our Crypto Agent Labs group and consent to receive messages related to market updates, support, and exclusive offers. You can leave the Telegram group at any time to stop receiving messages.

We retain your phone number only for as long as you remain subscribed to our WhatsApp or Telegram communications and will delete it upon your request or if you unsubscribe. We take appropriate measures to protect your phone number and other personal information. We do not share your phone number with any third parties for purposes other than facilitating communication through WhatsApp or Telegram.

Information We Collect Automatically

  • Device Information: We collect information about your device, such as your IP address, browser type, operating system, and device identifiers.
  • Usage Data: We collect information about how you use our Website and CAL AI, such as the pages you visit, the features you use, and the time and date of your activity.
  • Cookies and Similar Technologies: We use cookies and similar technologies to track your activity on our Website and CAL AI and to collect information about your browsing behavior. For example, we use Google Analytics to collect and analyze website traffic data.

How We Use Your Information

We use your information for the following purposes:

  • To provide and improve our services: We use your information to operate our Website and CAL AI, to personalize your experience, and to improve our services.
  • To communicate with you: We use your information to send you updates, notifications, and other communications related to our services.
  • To process payments: We use your payment information to process your subscription payments.
  • To comply with legal obligations: We may use your information to comply with applicable laws and regulations.
  • To protect our rights and interests: We may use your information to protect our rights and interests, including to prevent fraud and abuse.
  • To conduct research and analysis: We may use your information for research and analysis purposes, to better understand our users and improve our services.

Legal Basis for Processing

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

How We Share Your Information

We may share your information with the following third parties:

  • Service Providers: We share your information with third-party service providers who assist us with payment processing, data analytics, email delivery, and other essential functions. We have contracts with our service providers that require them to protect your information.
  • Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. We will only do this with your consent.
  • Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in the good faith belief that such disclosure is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users of our services or the public.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect your information in transit and at rest.
  • Access controls: We restrict access to your information to authorized personnel only.
  • Security assessments: We conduct regular security assessments to identify and mitigate vulnerabilities.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Account information: We retain your account information for as long as your account is active or as needed to provide you services.
  • User content: We retain your user content for as long as necessary to provide you with our services and for a reasonable period thereafter.
  • Usage data: We retain usage data for a period of up to 3 years for analytical purposes, such as understanding user behavior, improving our services, and measuring the effectiveness of our marketing campaigns.

Your Privacy Rights

You have the following privacy rights:

  • Right to Access: You have the right to access your personal information that we hold. You can access your account information and user content through your account settings.
  • Right to Rectification: You have the right to rectify any inaccurate or incomplete personal information that we hold. You can update your account information through your account settings.
  • Right to Erasure: You have the right to request that we erase your personal information in certain circumstances, such as when your personal information is no longer necessary for the purposes for which it was collected or when you withdraw your consent.
  • Right to Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of your personal information or when you object to the processing of your personal information.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal information in certain circumstances, such as when your personal information is processed for direct marketing purposes.

To exercise your privacy rights, please contact us at [email protected]. We will respond to your request within 30 days, or within 45 days for California residents. In some cases, we may require additional time to process your request, in which case we will notify you of the extension.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We will take steps to ensure that your information is protected in accordance with this Privacy Policy, including by using appropriate safeguards such as standard contractual clauses.

Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

AI and Anonymization

We use AI models to process and analyze your information in order to provide and improve our services. We take steps to anonymize your information where possible, such as by removing identifying information like your name and email address. However, some information may be necessary to retain in order to provide our services.

Cookies and Similar Technologies

We use cookies and similar technologies to track your activity on our Website and CAL AI and to collect information about your browsing behavior. This information is used to personalize your experience, to improve our services, and for analytical purposes.

You can control cookies through your browser settings. However, if you disable cookies, some features of our Website and CAL AI may not be available.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Website and notify you by email or through the CAL AI application.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

CAL AI, LLC

7901 4th St North, Ste. 300
St. Petersburg, FL 33702
Email: [email protected]